Return Policy

 

Damaged or Defective Items

 

If you believe your product is damaged or defective upon receipt, please contact our customer service team immediately. To ensure a smooth process, please follow these steps:

1. Inspect your order as soon as it arrives.

2. If you notice any damage or defects, contact our customer service within 7 days of receiving your order at hello@sinceriteeshirts.com.

3. Provide a detailed description of the issue and, if possible, include clear photos of the damaged or defective item.

 

Return Conditions

 

To be eligible for a return, your item must meet the following conditions:

 

• The product must be in its original packaging.

• The item must be in its original, unused condition.

• You must have proof of purchase (order number or receipt).

 

Return Process

 

1. Contact our customer service team to initiate the return process.

2. Our team will review your request and provide you with further instructions, including a return address if applicable.

3. Once we receive and inspect the returned item, we will notify you of the status of your refund or replacement.

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Refunds

 

If your return is approved:

 

• For damaged or defective items, we will issue a full refund or send a replacement at no additional cost to you.

• Refunds will be processed to the original method of payment within 5-10 business days after the return is approved.

 

Exchanges

 

We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired product.

 

Non-Returnable Items

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Certain items are non-returnable due to hygiene reasons or custom nature:

 

• Custom-designed or personalized products

• Face masks or other personal protective equipment

• Hats

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Shipping Costs

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• If the return is due to our error (e.g., wrong item sent, manufacturing defect), we will cover the return shipping costs.

• For all other returns, the customer is responsible for return shipping costs.

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We reserve the right to refuse returns that do not meet our policy requirements. If you have any questions about our return policy, please contact our customer service team.

This policy is subject to change without notice. For the most current version of our return policy, please refer to our website.